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How to unblock a Smarcard pinlocked

Windows user help

Please remember, after removing the old Smartcard driver, reboot the PC

Please remember, after installing the latest Smartcard driver, reboot the PC

Smartcard do not show up in the Safenet Tools

If the smartcard do not appear in the safenet Tools:

  • remove the smarcard from the reader
  • remove the smartcard reader from the USB port
  • wait few seconds
  • put back the smartcard reader on another USB port, if possible
  • wait few seconds
  • put back the smartcard in the reader
  • wait few seconds, it should appear in the Safenet tools

Smartcard never show up

It's possible that after following the procedure to detect the smartcard, nothing happen

  • The smartcard is broken, see with support to change it
  • the smartcard reader is broken, see with support to change it

Once you get a new smartcard or smartard reader, please proceed to a test with the support before going back to home

Pre-requisites

You must use the latest Safenet Package version.

You have to be in contact with the support, and the support be able to reset your smartcard

Prepare Safenet Authentication client for Unlock.

Unfortunately the current package does not have the proper settings in place so after installation, the unlock button will remain greyed out (1). Unlock button greyed out

User must modify a registry value:
(1) Click on Search ,
(2) type regedit
(3) and click on Regedit

once the UAC prompt appears,
User needs to click yes
as elevated privileges are
required to modify registry		 Start Regedit
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Policies\SafeNet\Authentication\SAC\AccessControl
(1) Navigate to this key ,
(2) select AccessControl and
(3) double-click on UnlockEtoken		 Go to the registry key
(1) Change the value 0 to 1 ,
(2) Click Ok and then exit Registry.		 Change the value

Resetting the Pincode
Start the Safenet Tools Start the Safenet Tools
Once Safenet Tools is open,
(2) click on Unlock Token		 Click on Unlock
(1) Give Challenge code to Support / PSIRT / CAM team,
Challenge code is regenerated and different every time		 challenge Code
After Response code has been generated, Support / PSIRT / CAM team give it to user
- (1) User enter it in Safenet tools as shown below
- (2) User have to enter a new pincode and confirm (minimum size of 5 digits)		 challenge Code

Once done, User can login to MobiOffice.