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Limitations using Teams with HVD optimisations

Some features can be disabled when using optimisations

Using optimisations and an HVD have forced software editors to do some choices.

Some features are disabled to reduce or unavailable:

  • CPU/RAM usage
  • Bandwith usage
  • because of some technical restrictions.

Official webpage from Citrix : features disabled/limitations

Citrix limitations

Limitations on Citrix Workspace app:

  • DTMF tones aren’t supported.
  • HID buttons - Answer and end call aren’t supported using headset physical buttons.
    • Volume up and down are supported.
  • When doing screen sharing in multi-monitor setups, only the main monitor is shared.
  • Secondary ringer (Teams > Settings > Devices) isn’t supported.
  • QoS settings in the Admin Center for Microsoft Teams don’t apply for VDI users.
  • App protection add-on feature for the Citrix Workspace app prevents outgoing screen sharing.
  • The zoom in and zoom out function in Microsoft Teams isn’t supported.

Limitation on the VDA:

  • When you configure the Citrix Workspace app High DPI setting to Yes or to No, use the native resolution, the redirected video window appears out of place when the monitor’s DPI scaling factor is set to anything above 100%.

Limitations on Citrix Workspace app and the VDA:

  • Outgoing screen sharing: Application sharing isn’t supported.
  • You can only control the volume of an optimized call using the volume bar on the client machine – not on the VDA.

Microsoft limitations

  • The options to blur or customize the background aren’t supported.
  • A 3x3 gallery view isn’t supported. Microsoft Teams dependency – contact Microsoft for when to expect a 3x3 grid.
  • Interoperability with Skype for Business is limited to audio calls, no video modality.
  • Incoming and outgoing video stream maximum resolution is 720p. Microsoft Teams dependency – contact Microsoft for when to expect 1080p.
  • PSTN call ringback tone isn’t supported.
  • Media bypass for Direct Routing isn’t supported.
  • Only one video stream from an incoming camera or screen share stream is supported. When there’s an incoming screen share, that screen share is shown instead of the video of the dominant speaker.

Citrix and Microsoft limitations

  • When doing screen sharing, the option include system audio isn’t available.
  • Pop out chat (also known as multi-window chat or the new meeting experience) isn’t supported.
  • Breakout rooms are supported for VDI participants. Microsoft Teams doesn’t support breakout rooms if the organizer is a VDI user.
  • Give control and take control: Not supported during a desktop screen sharing or application sharing session. Supported only during a PowerPoint sharing session.