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How to unblock a Smarcard pinlocked

Mac user help

Please remember, after removing the old Smartcard driver, reboot the Mac

Please remember, after installing the latest Smartcard driver, reboot the Mac

Smartcard do not show up in the Safenet Tools

If the smartcard do not appear in the safenet Tools:

  • remove the smarcard from the reader
  • remove the smartcard reader from the USB port
  • wait few seconds
  • put back the smartcard reader on another USB port, if possible
  • wait few seconds
  • put back the smartcard in the reader
  • wait few seconds, it should appear in the Safenet tools

Smartcard never show up

It's possible that after following the procedure to detect the smartcard, nothing happen

  • The smartcard is broken, see with support to change it
  • the smartcard reader is broken, see with support to change it

Once you get a new smartcard or smartard reader, please proceed to a test with the support before going back to home

Pre-requisites

You must use the latest Safenet Package version.

You have to be in contact with the support, and the support be able to reset your smartcard
Go to About go to About
Check the version go to About

Remove Safenet Authentication Client older version
close the app,
(2) by clicking on exit Exit		 go to Exit
send the app to the Trash
- (1) Open Mac OS finder
- (2) In Applications search for safenet and Move to trash		 go to About

Resetting the Pincode
Start the Safenet Tools Start the Safenet Tools
Once Safenet Tools is open,
(2) click on Unlock Token		 Click on Unlock
Give Challenge code to Support / PSIRT/ CAM team,
Challenge code is regenerated and different every time		 challenge Code
After Response code has been generated, Support / PSIRT CAM team give it to user
- (1) User enter it in Safenet toolsas shown below
- (2) User have to enter a new pincode and confirm (minimum size of 5 digits)		 challenge Code

Once done, User can login to MobiOffice.