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Access Denied help

To access your Virtual Workspace from your personal device, you must be granted by a specific Sailpoint workflow

  1. After requesting it the Sailpoint, your manager MUST validate the workflow
  2. Once your manager had validate the workflow, your local CISO, will receive the workflow and evaluate the risk
  3. After the evaluation the CISO will validate (or not) your request

You don't have access to this portal

  • If:
    • You don't have requested the access
    • The request is pending the validation or your manager, and the CISO
    • You may have done everything, but
      • you are trying too soon, it can take up to 1 working day to be pushed on all the systems
      • the push on the system, failed, contact your local support to ask UAC team to check. HDX Optimized

You are not allowed to login. Please contact your administrator

  • the issue is:
    • On the smartcard, it is locked, contact the support.
    • Your AD account is locked
    • Your AD account is disabled
    • In certain rare cases the issue is on the infra, but first check the 3 previous propositions HDX Optimized